Return & Refund Policy

At Hussaini Caps, we carefully inspect and pack every order before dispatch. We want every customer to receive the product they ordered in good condition.

7-Day Return & Exchange Policy

Customers may request a return or exchange within 7 days of receiving their order.

The cap must be returned in its original condition. Customers may try on the cap, but it must not be washed, altered, damaged, stained, or excessively worn.

If the Mistake Is Ours

If you receive:

• The wrong product
• The wrong color or design
• A damaged product
• A product with a manufacturing defect

Hussaini Caps will cover the necessary delivery or return shipping costs.

Depending on the situation, we may provide a replacement, exchange, or full refund.

Customers will not be responsible for delivery costs when the issue is caused by a mistake or defect on our part.

Returns Due to Change of Mind

If you receive the correct cap but simply do not like it, no longer want it, or have changed your mind, you may request a return within 7 days.

In this situation:

• The customer is responsible for the cost of sending the cap back to Hussaini Caps.
• The original delivery charge is non-refundable.
• Once we receive and inspect the returned cap, the product price will be refunded.
• The cap must be in acceptable, unused condition, except for reasonable try-on.

Example: If the cap costs Rs. 2,000 and delivery costs Rs. 250, the customer will receive a refund of Rs. 2,000. The original Rs. 250 delivery charge will not be refunded, and the customer will be responsible for return shipping.

Exchange Policy

Customers may request an exchange within 7 days if they would prefer another cap instead of a refund.

For a customer-requested exchange:

• The customer is responsible for sending the original cap back to us.
• Hussaini Caps will provide the replacement cap without charging an additional delivery fee.
• If the replacement cap costs more, the customer must pay the price difference.
• If the replacement cap costs less, Hussaini Caps will refund the difference.

For exchanges caused by a wrong, damaged, or defective product received from Hussaini Caps, we will cover the necessary return and replacement delivery costs.

How to Request a Return or Exchange

To request a return or exchange, please contact us within 7 days of receiving your order.

Please provide:

• Order number
• Customer name
• Reason for the return or exchange
• Clear photos of the cap
• A video, if the request is related to damage or a manufacturing defect

Our team will review your request and confirm whether it is approved.

Please do not send any product back before receiving return instructions from Hussaini Caps.

Once your request is approved, we will provide you with the necessary return instructions and return address.

After sending the product, please keep your shipping receipt or tracking information until the return has been completed.

Return & Exchange Conditions

To be eligible for a return or exchange, the cap must:

• Be in its original condition.
• Not be washed.
• Not be altered or modified.
• Not be damaged by the customer.
• Not have stains, strong odors, or signs of excessive use.
• Be returned within the 7-day return period.

Customers may try on the cap, but it should remain clean and in suitable condition for resale.

Non-Returnable Products

The following products are generally not eligible for return or exchange:

• Washed or heavily worn caps
• Caps damaged by the customer
• Altered or modified caps
• Caps with stains or strong odors
• Products returned after the 7-day return period
• Customized or personalized caps, unless the problem was caused by Hussaini Caps

Refund Processing

Once the returned product is received and inspected, and the refund is approved, Hussaini Caps will process the refund immediately.

The time required for the refund to appear in the customer’s account may vary depending on the payment method, bank, or financial institution.

For change-of-mind returns, the original delivery charge is non-refundable.

Important Shipping Responsibility

Our policy is simple:

If the mistake or defect is from Hussaini Caps → Hussaini Caps pays the necessary delivery/return costs.

If the return is because of the customer’s choice or change of mind → the customer pays the return shipping cost.

For a customer-requested exchange → the replacement delivery is free, while the customer is responsible for sending the original cap back to us.

Contact Us

If you have any questions about our Return & Refund Policy or would like to request a return or exchange, please contact us:

Email: support@hussainicaps.com
WhatsApp / Phone: +92 3170205839
Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM

Business Name: Hussaini Caps